{"id":2049,"date":"2018-01-24T16:23:19","date_gmt":"2018-01-24T16:23:19","guid":{"rendered":"https:\/\/www.onsightapp.com\/user-guide\/?p=2049"},"modified":"2025-09-03T13:20:09","modified_gmt":"2025-09-03T13:20:09","slug":"how-do-i-remove-customer-discounts","status":"publish","type":"post","link":"https:\/\/www.onsightapp.com\/user-guide\/how-do-i-remove-customer-discounts\/","title":{"rendered":"How do I remove per-customer product discounts?"},"content":{"rendered":"<p>Onsight allows you to configure per-customer discounts for each product. If you want to remove discounts that have been applied previously, follow these steps. <\/p>\n<h2>Remove the customer discount<\/h2>\n<ul>\n<li>Log in to the Onsight web console at\u00a0<a href=\"https:\/\/sales.onsightapp.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/sales.onsightapp.com\/<\/a>.<\/li>\n<li>Click on \u2018Manage your data\u2019 from the left-hand side menu.<\/li>\n<li>Click on the &#8216;Products&#8217; menu item.<\/li>\n<li>You will see a list of all of your products. <\/li>\n<li>Click on the product that you want to configure.<\/li>\n<li>Click the &#8216;Discounts&#8217; tab.<\/li>\n<li>Click the &#8216;Edit&#8217; button.<\/li>\n<li>Remove the discount for each customer group that was previously given a preset discount.<\/li>\n<li>Click the &#8216;Save&#8217; button.<\/li>\n<\/ul>\n<h2>Optional: De-link each customer from the customer group<\/h2>\n<p>If the customer group is no longer used you can de-link all the customers from that customer group. For each customer, follow these steps:<\/p>\n<ul>\n<li>Log in to the Onsight web console at\u00a0<a href=\"https:\/\/sales.onsightapp.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/sales.onsightapp.com\/<\/a>.<\/li>\n<li>Click on &#8216;Customers&#8217; from the left-hand side menu.<\/li>\n<li>You will see a list of all of your customers.<\/li>\n<li>Select the name of the customer you would like to de-link from the customer group.<\/li>\n<li>Click the &#8216;Edit&#8217; button.<\/li>\n<li>In the &#8216;Customer Group&#8217; field de-select the customer group.<\/li>\n<li>Click the &#8216;Save&#8217; button.<\/li>\n<\/ul>\n<h2>Optional: Remove the customer group<\/h2>\n<p>If the customer group is no longer used you can delete it. <\/p>\n<ul>\n<li>Log in to the Onsight web console at\u00a0<a href=\"https:\/\/sales.onsightapp.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/sales.onsightapp.com\/<\/a>.<\/li>\n<li>Click on \u2018Manage your data\u2019 from the left-hand side menu.<\/li>\n<li>Click on the &#8216;Customer groups&#8217; menu item.<\/li>\n<li>You will see a list of all of your customer groups.<\/li>\n<li>Tick the customer group you are wanting to delete.<\/li>\n<li>Click the &#8216;Delete&#8217; button at the top of the list.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Onsight allows you to configure per-customer discounts for each product. If you want to remove discounts that have been applied previously, follow these steps. Remove the customer discount Log in to the Onsight web console at\u00a0https:\/\/sales.onsightapp.com\/. Click on \u2018Manage your<span class=\"ellipsis\">&hellip;<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,7],"tags":[],"_links":{"self":[{"href":"https:\/\/www.onsightapp.com\/user-guide\/wp-json\/wp\/v2\/posts\/2049"}],"collection":[{"href":"https:\/\/www.onsightapp.com\/user-guide\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.onsightapp.com\/user-guide\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.onsightapp.com\/user-guide\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.onsightapp.com\/user-guide\/wp-json\/wp\/v2\/comments?post=2049"}],"version-history":[{"count":6,"href":"https:\/\/www.onsightapp.com\/user-guide\/wp-json\/wp\/v2\/posts\/2049\/revisions"}],"predecessor-version":[{"id":4462,"href":"https:\/\/www.onsightapp.com\/user-guide\/wp-json\/wp\/v2\/posts\/2049\/revisions\/4462"}],"wp:attachment":[{"href":"https:\/\/www.onsightapp.com\/user-guide\/wp-json\/wp\/v2\/media?parent=2049"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.onsightapp.com\/user-guide\/wp-json\/wp\/v2\/categories?post=2049"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.onsightapp.com\/user-guide\/wp-json\/wp\/v2\/tags?post=2049"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}