{"id":2420,"date":"2020-09-26T10:46:07","date_gmt":"2020-09-26T10:46:07","guid":{"rendered":"https:\/\/www.onsightapp.com\/user-guide\/?p=2420"},"modified":"2025-09-24T10:42:56","modified_gmt":"2025-09-24T10:42:56","slug":"how-do-i-set-the-maximum-distance-for-customer-check-ins","status":"publish","type":"post","link":"https:\/\/www.onsightapp.com\/user-guide\/how-do-i-set-the-maximum-distance-for-customer-check-ins\/","title":{"rendered":"How do I set the maximum distance for customer check-ins?"},"content":{"rendered":"<p>This article explains how to change the maximum distance that your sales reps are allowed to be from a customer location when they check in at that customer. This is known as geo-fencing.<\/p>\n<p>The default maximum distance that your reps are allowed to be when they check into a customer location is 5,000 m. <\/p>\n<p>You can change the distance by following these steps:<\/p>\n<ul>\n<li>Log in to the Onsight web console at <a href=\"https:\/\/sales.onsightapp.com\" target=\"_blank\" rel=\"noopener\">https:\/\/sales.onsightapp.com<\/a>.<\/li>\n<li>Click on \u2018Settings\u2019 from the left-hand side menu.<\/li>\n<li>Click on the \u2018Configuration&#8217; menu item.<\/li>\n<li>Click the \u2018Edit\u2019 button.<\/li>\n<li>Scroll down to the &#8216;Check-in settings&#8217; section.<\/li>\n<li>Type a new number into the &#8216;Max check-in distance&#8217; field.<\/li>\n<li>Click the \u2018Save\u2019 button.<\/li>\n<\/ul>\n<p>If you want to let your sales rep check in at any location for all customers, then keep the \u2018Max check-in Distance\u2019 at 0 (zero) metres. <\/p>\n<p>If you want to let your sales rep check in at any location for a specific customer, then don\u2019t allocate a specific GPS location for that customer.<\/p>\n<p><b>Related articles:<\/b><br \/>\n<a href=\"\/user-guide\/how-does-gps-tracking-and-customer-check-in-work\/\">How does GPS tracking and customer check-in work?<\/a><br \/>\n<a href=\"\/user-guide\/how-do-i-manage-customers-gps-coordinates-in-the-admin-console\/\">How do I manage customers\u2019 GPS coordinates in the admin console?<\/a><br \/>\n<a href=\"\/user-guide\/how-do-i-view-check-in-and-check-out-data\/\">How do I view check-in and check-out data?<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This article explains how to change the maximum distance that your sales reps are allowed to be from a customer location when they check in at that customer. This is known as geo-fencing. The default maximum distance that your reps<span class=\"ellipsis\">&hellip;<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"_links":{"self":[{"href":"https:\/\/www.onsightapp.com\/user-guide\/wp-json\/wp\/v2\/posts\/2420"}],"collection":[{"href":"https:\/\/www.onsightapp.com\/user-guide\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.onsightapp.com\/user-guide\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.onsightapp.com\/user-guide\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.onsightapp.com\/user-guide\/wp-json\/wp\/v2\/comments?post=2420"}],"version-history":[{"count":7,"href":"https:\/\/www.onsightapp.com\/user-guide\/wp-json\/wp\/v2\/posts\/2420\/revisions"}],"predecessor-version":[{"id":4538,"href":"https:\/\/www.onsightapp.com\/user-guide\/wp-json\/wp\/v2\/posts\/2420\/revisions\/4538"}],"wp:attachment":[{"href":"https:\/\/www.onsightapp.com\/user-guide\/wp-json\/wp\/v2\/media?parent=2420"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.onsightapp.com\/user-guide\/wp-json\/wp\/v2\/categories?post=2420"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.onsightapp.com\/user-guide\/wp-json\/wp\/v2\/tags?post=2420"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}