{"id":4302,"date":"2025-08-07T20:20:37","date_gmt":"2025-08-07T20:20:37","guid":{"rendered":"https:\/\/www.onsightapp.com\/user-guide\/?p=4302"},"modified":"2025-08-07T20:20:37","modified_gmt":"2025-08-07T20:20:37","slug":"how-can-i-fix-the-orientation-of-my-product-images","status":"publish","type":"post","link":"https:\/\/www.onsightapp.com\/user-guide\/how-can-i-fix-the-orientation-of-my-product-images\/","title":{"rendered":"How can I fix the orientation of my product images?"},"content":{"rendered":"<p>When you take a photo on a smartphone, especially while holding it vertically (portrait), the phone saves the image data in a default orientation (usually landscape) and adds an EXIF metadata tag that says: &#8220;This image should be rotated 90\u00b0 to display correctly.&#8221;<\/p>\n<p>This EXIF tag does not actually rotate the pixels in the image &#8211; it merely tells the phone how to rotate the image during display so that the image seems &#8220;normal&#8221; to the user. Some software systems (like browsers and photo apps) read this tag and then automatically rotate the image before showing it to the user. <\/p>\n<p>Onsight does not support the EXIF metadata tag. We show the image as it was saved by the camera. That is why a photo may look fine in your phone or web browser, but appears sideways or upside down when you upload it to Onsight. <\/p>\n<p>If you are using a phone camera, the easiest solution is to change the way that you are holding the phone. Instead of holding it vertically (portrait), hold it horizontally (landscape) or vice versa. <\/p>\n<p>Alternatively, you can fix the image by changing the orientation using your favourite image editor and then re-uploading it into Onsight. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>When you take a photo on a smartphone, especially while holding it vertically (portrait), the phone saves the image data in a default orientation (usually landscape) and adds an EXIF metadata tag that says: &#8220;This image should be rotated 90\u00b0<span class=\"ellipsis\">&hellip;<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"_links":{"self":[{"href":"https:\/\/www.onsightapp.com\/user-guide\/wp-json\/wp\/v2\/posts\/4302"}],"collection":[{"href":"https:\/\/www.onsightapp.com\/user-guide\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.onsightapp.com\/user-guide\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.onsightapp.com\/user-guide\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.onsightapp.com\/user-guide\/wp-json\/wp\/v2\/comments?post=4302"}],"version-history":[{"count":1,"href":"https:\/\/www.onsightapp.com\/user-guide\/wp-json\/wp\/v2\/posts\/4302\/revisions"}],"predecessor-version":[{"id":4303,"href":"https:\/\/www.onsightapp.com\/user-guide\/wp-json\/wp\/v2\/posts\/4302\/revisions\/4303"}],"wp:attachment":[{"href":"https:\/\/www.onsightapp.com\/user-guide\/wp-json\/wp\/v2\/media?parent=4302"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.onsightapp.com\/user-guide\/wp-json\/wp\/v2\/categories?post=4302"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.onsightapp.com\/user-guide\/wp-json\/wp\/v2\/tags?post=4302"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}