When you take a photo on a smartphone, especially while holding it vertically (portrait), the phone saves the image data in a default orientation (usually landscape) and adds an EXIF metadata tag that says: “This image should be rotated 90° to display correctly.”

This EXIF tag does not actually rotate the pixels in the image – it merely tells the phone how to rotate the image during display so that the image seems “normal” to the user. Some software systems (like browsers and photo apps) read this tag and then automatically rotate the image before showing it to the user.

Onsight does not support the EXIF metadata tag. We show the image as it was saved by the camera. That is why a photo may look fine in your phone or web browser, but appears sideways or upside down when you upload it to Onsight.

If you are using a phone camera, the easiest solution is to change the way that you are holding the phone. Instead of holding it vertically (portrait), hold it horizontally (landscape) or vice versa.

Alternatively, you can fix the image by changing the orientation using your favourite image editor and then re-uploading it into Onsight.