One of the key services that we provide is to send out emails containing your orders and quotes, both to your back-office but also to your customers. These emails go through a myriad of different networks and email servers before they reach their recipients. One of our goals is to improve the deliverability of these emails. This means preventing the emails from being flagged as spam and ensuring that the emails reach the recipient’s Inbox. In furtherance of this goal, we have implemented DomainKeys Identified Mail (DKIM) and Domain-based Message Authentication, Reporting and Conformance (DMARC) for all our outgoing emails. Here is a link to some technical information about the topic: About DKIM and DMARC.
What does this mean for you? It means that your From: email address (called ‘Sender Email Address’ in Onsight) will have to be a validated domain.
If you do not validate your domain then your From: address for all your outgoing emails will be: ‘Company Name’ <[email protected]>.
If you would like to replace [email protected] with an email address on your own domain ([email protected]), please contact [email protected] and we will send you the process for how to validate your domain.
How do I validate my domain?
You will be required to create some DNS records on your domain.
Please email [email protected] and we will start the process and send you full instructions.