What can I customise in my Xero integration?

The Onsight connector for Xero supports a huge variety of customisation options.

The standard data syncing ensures that:

  • Product data and pricing data flows from Xero to Onsight
  • Customer contact data flows from Xero to Onsight
  • Tax code data flows from Xero to Onsight
  • Employee (sales rep) data flows from Xero to Onsight
  • New customers created in Onsight get sent to Xero
  • Orders created in Onsight get sent to Xero
  • Quotes created in Onsight get sent to Xero

All of these data flows can be customised to work exactly how you need them to work.

Here are some common customisations that we have done:

Customer account balances

Accounts receivable outstanding balances and overdue balances can be copied from Xero into Onsight. These balances can then be displayed in the app for sales reps to see when they are onsite visiting clients. In addition, the outstanding balances and overdue balances can even be displayed on the order PDFs that get emailed to clients.

Product stock counts

The ‘Quantity on Hand’ field from Xero gets imported into Onsight for display purposes in the app.

Xero invoice number

By default, the invoice number field in Xero will be the next sequential invoice number. This is because invoice numbers are meant to run sequentially for auditing purposes. If you prefer, the Onsight order number or quote number can be configured to override the next sequential invoice number in Xero.

Xero order line item sort order

If your orders are printed and used for packing purposes in your warehouse, it becomes important what sort order the line items are displayed when you print or view your orders. The Onsight order line items can be re-arranged and sent to Xero in any specific order that you choose. The sort order can be based on the product name, SKU, product code, barcode, product category name, quantity, unit price or line item total.

Send quotes to Xero as draft orders

Normally Onsight sales quotes are sent to Xero as quotes. Alternatively, they can be sent as Draft Invoices.

Notification emails for order sync errors

In some rare circumstances, orders can fail to sync to Xero due to problems with the way the products are configured in either one of the two systems. We can set up notification emails that will alert you to this problem immediately so that you can log into both Onsight and Xero to resolve the issue.