Sales app for fire equipment distributor
Fire Safety Services are based in Huntsville, Ohio in the USA. The company provides essential equipment and gear to municipal fire departments and industrial fire services all over Ohio. The company's product offerings cover everything needed by a fire department to kit out their staff and empower them to fight fires — from fire truck accessories and personal protective equipment to breathing apparatus and fire hoses.
“The organization of the catalogues and price books of the over 60 manufacturers that we represent into one central quoting and ordering system is the largest benefit to our team.”
The requirement: automate the sales of fire safety equipment
Fire Safety Services (FSS) provides turnout gear (also called bunker gear) which refers to the personal protective equipment (PPE) used by firefighters. This generally includes the trousers, boots, jacket, gloves and fire helmets worn by the firefighters. FSS stock the latest innovative personal protective equipment to ensure that fire fighters are protected from head-to-toe.
Apart from turnout gear, FSS also stock fire hoses as well as the nozzles, fittings and valves for those fire hoses. FSS also provide self-contained breathing apparatus (SCBA) equipment which provide breathable air to firefighters when they enter life-threatening smoke- or fire-filled environments, as well as air-purifying respirators and masks for hazardous but less-deadly environments.
All of these items on offer resulted in a FSS product catalogue that runs to thousands of products. FSS required a sales solution that would allow them to load all of these products and make them visible on a mobile device, ready for viewing and ordering. FSS also required a tool to amend product and customer information easily and instantly resulting in the sales reps always having the latest information when visiting their clients.
The solution: a sales app to generate quotes and capture orders
Using the Onsight app, FSS's sales reps are able to go out to visit fire stations and industrial clients and to generate sales quotes as well as sales orders for equipment and gear. The app works even when offline. The sales reps are able to provide instant pricing for the needed equipment since the pricing is stored locally on the device. Orders and quotes are automatically sent back to the office and the fire station even gets a copy in their mailbox.
Shawn Spath, President of Fire Safety Services, offers his assessment of how Onsight has improved the way that the company does business: “The organization of the catalogues and price books of the over 60 manufacturers that we represent into one central quoting and ordering system is the largest benefit to our team.”