You can easily find out which customers are no longer logging in and placing orders. You can then delete their logins. They will no longer be able to log in. The customer record will not be affected and any orders that have been placed for that customer will also remain.
- Log in to the Onsight web console at https://sales.onsightapp.com.
- Click ‘Settings’ from the left-hand side menu.
- Click on the ‘Users’ menu item.
- All your users will be listed, including your customer logins.
- There are two columns that you will find useful:
Last login – the last time that this customer logged in.
and
Last order – the last time this customer created an order.
- Once you find a customer user that you no longer want to keep, click the delete icon.
- A confirmation message will appear.
- Click “Delete” to confirm. The user will be removed.
The customer record will remain and all their orders will also remain visible. When you look at one of the orders that this user has placed, the deleted person’s name will be replaced by “DELETED USER”.