How do I upgrade or renew my subscription?

  • Log in to the Onsight admin console at http://web.onsightapp.com/.
  • Click on ‘Setup’ in the left-hand side menu.
  • Click on the ‘Subscription’ menu item.
  • You will be shown your existing subscription details.
  • Click on the ‘Upgrade/renew’ button.

To make a monthly recurring payment via PayPal:

  • Choose a subscription plan.
  • Change your number of users, if needed.
  • Choose a subscription and billing period. Here you need to choose ‘Monthly Recurring’.
  • Click the ‘Continue’ button.
  • Choose a payment method. Here you need to choose ‘PayPal Recurring Payment’.
  • If the PayPal option is not shown then PayPal does not support your region or currency. Please choose a different payment method.
  • Click the ‘Continue’ button.
  • You will be redirected to the PayPal site.
  • Log in with your PayPal account.
  • Follow the PayPal instructions to create the recurring payment.

To make a once-off payment via PayPal:

  • Choose a subscription plan.
  • Change your number of users, if needed.
  • Choose a subscription and billing period. Here you need to choose 1 month prepayment, 3 months prepayment, 6 months prepayment or 12 months prepayment. 6 months or 12 months is the preferable option to choose since you don’t have to log in every month to repeat this process.
  • Click the ‘Continue’ button.
  • Choose a payment method. Here you have to choose ‘PayPal’.
  • Click the ‘Continue’ button.
  • Review the subscription renewal/upgrade details.
  • Click the ‘Continue’ button.
  • You will be redirected to the PayPal site.
  • Log in with your PayPal account.
  • Follow the PayPal instructions to complete the payment.

To pay via credit card:

  • Choose a subscription plan.
  • Change your number of users, if needed.
  • Choose a subscription and billing period. Here you need to choose 1 month prepayment, 3 months prepayment, 6 months prepayment or 12 months prepayment. 6 months or 12 months is better since you don’t have to log in every month to do this same process.
  • Click the ‘Continue’ button
  • Choose a payment method. Here you have to choose ‘Credit Card’.
  • Click the ‘Continue’ button.
  • Review the subscription renewal/upgrade details.
  • Click the ‘Continue’ button.
  • You will be redirected to the credit card payment processing site. Different sites apply for different countries.
  • If you are redirected to the PayPal site, look for the option at the bottom which says ‘Pay via credit card’. In certain regions, PayPal will require that you create a PayPal account.
  • Follow the instructions to complete the payment.

To pay via wire transfer:

  • Choose a subscription plan.
  • Change your number of users, if needed.
  • Choose a subscription and billing period. Here you need to choose a prepayment period of 3 or 6 or 12 months. The longer the period the better since you don’t have to log in repeatedly to do this same process.
  • Click the ‘Continue’ button
  • Choose a payment method. Here you have to choose ‘Wire Transfer / Electronic Funds Transfer’.
  • Click the ‘Continue’ button.
  • The payment instructions will be displayed on-screen and you will receive an email as well.
  • Make the payment at your bank.
  • Once we receive the payment we will upgrade / renew your account.