What to do when your subscription has expired

If your subscription has expired, you will no longer be able to log into the web console nor into the app. This might happen if you are on a free trial and your trial has expired. It might also happen if you have a paid subscription and you have not renewed your subscription before it expires.

To renew your subscription:

  • Log in to the Onsight web console at http://web.onsightapp.com/.
  • A message will appear that says that your subscription has expired.
  • Click on ‘Continue’.
  • You will be shown your existing subscription plan and number of users.
  • Click on ‘Continue’ and follow the payment wizard to renew your subscription.

Here are further details on the various options in the payment wizard: What are the payment options for your Onsight subscription?