How should I set up taxes in Onsight for Ireland?

Irish VAT is a product-based tax. There are several rates: Standard (23%), Reduced (13.5%, eg. some fuel, building services and labour-intensive services), Second Reduced (9%, eg. newspapers and some tourism/hospitality items), and Zero (0%, eg. most food, children’s clothes and books). In Onsight this means that each product must be assigned whichever rate applies to it. Customers can then be marked as taxable or not.

If you use one of the Onsight connectors that connect to your ERP or accounting system (eg. QuickBooks, Zoho, Xero, NetSuite, SAP B1 or Sage 50), the connector will copy across these VAT rates for you and also copy across each product’s correct tax rate directly from your accounting system, so you don’t have to go through and assign a rate to every product yourself. In this case, once the connector is set up, product tax rates are handled for you.

If you don’t use one of these connectors, set up your product taxes manually:

Follow the steps in How do I set up product taxes? to enable product taxes.
Create the Standard (23%), Reduced (13.5%), Second Reduced (9%), and Zero (0%) tax rates — see How do I add a new tax?.
Assign the correct rate to each product using the ‘Taxable’ and ‘Applied Taxes’ fields on the product record — see How do I add and update products?.
Mark each customer as taxable or not on the customer record.