What to do after connecting Zoho to an empty Onsight account?

If you have connected Zoho to your new Onsight account that does not contain any product or customer information, then follow these next steps to complete the setup of your account.

Create your product categories

You will see a new product category folder in the Browse Product Catalogue screen called ‘Imported from Zoho’. This contains all your products that were copied from Zoho. You can now create your own product categories and move your products to these categories.

Here are links to guides on how to add new product categories in Onsight and how to bulk update your products into those new product categories.

Supplement your product information

We copy several product data fields from Zoho. Any changes you make to these fields in Onsight will be lost when we copy data from Zoho. Therefore, you should not change any of these fields in Onsight:

  • Product name
  • Product description
  • Cost price
  • Price
  • Taxable
  • Applied taxes
  • Stock on hand
  • SKU
  • Active

Onsight has many additional product fields that can be used in the Onsight app. Any changes you make to these fields in Onsight will not be lost when we copy data from Zoho. This is the additional information that you can add in Onsight:

  • Upload additional product images
  • Create new product categories
  • Allocate products to new or different product categories
  • Add a product code
  • Add quantity increments/multiples
  • Create master products
  • Add minimum and maximum order quantities
  • Add product custom fields
  • Configure product availability
  • Configure price lists for customers
  • Configure discounts for customers
  • Link products

Here are links to guides on how to update these additional fields one product at a time and how to bulk update these additional fields for all your products.

Allocate your customers to sales reps

Before your sales reps can create orders for your customers, you need to allocate each customer to a specific sales rep. You can use our customer bulk upload tool to easily allocate your users to your customers. Please see this guide on how to bulk update your customers.

Sync the data to your mobile device

When you log into your account on your mobile device after the integration has completed, the initial sync might take a few minutes depending on the number of products, images, and customers that you have. Once all the new Zoho data has synced to the device, every subsequent login will only take a few seconds.

Create a test order or test quote

You can now create orders and quotes in Onsight which will sync to Zoho within a few minutes. Please go ahead and test this and let us know if you encounter any problems.

Further customisation

We offer many further customisation options for your integration between Onsight and Zoho. Please see this list of available Zoho customisations for more details.