The human touch still triumphs in the era of self-service

The digital age has brought about changes in many aspects of business. With increasing efficiency and optimisation, self-service sales have transformed the way that businesses interact with customers. Driven by innovative technologies and customer preferences, self-service has solidified itself as

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Develop your sales team to achieve excellence

The sales world is very competitive. That is why developing a high-performing sales team is crucial for revenue growth. To accomplish this, organisations are required to invest in their sales team – be it through acquiring highly skilled talents or

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Introverts or extroverts? Who makes better sales reps?

When people conjure up an image of a good sales rep, they often picture a charming and sociable extrovert. Sales reps will find themselves conversing with others often and as such, people skills are somewhat of a requirement. Since all

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What is sales enablement and should you invest in it?

Today’s sales reps are generally expected to achieve more using fewer resources, and it’s a system that is at high risk of failing. At a time when traditional sales processes are slowly but surely being phased out — cold calling

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How to create Personal Development Plans for your employees

You can end up spending a lot of money training and retaining the top talent in your firm. However, one of the biggest concerns for any small business is their budget. Considering that constraint, knowing how to design your employees’

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Should you outsource your sales team?

Large organisations will often undertake most sales processes in house, but smaller businesses with fewer internal resources don’t always have this same luxury. After all, it’s not always easy to find the budget to hire, and even if the budget

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How to improve your interviewer skills

Finding the right talent, at the right time, for the right job can sometimes be a difficult task. However, it’s small businesses in particular that are really feeling the brunt of recruitment issues. It’s reported that more than half of

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Goal-focused or development-focused sales reps: who performs better?

Sales reps often get grouped together under one giant umbrella, but the truth is that there’s really no such thing as a ‘typical’ sales rep. In fact, take a look at any sales team and you’ll find some pretty remarkable

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The use of GPS tracking in sales and logistics

The Global positioning system — or GPS — is a fantastic example of a technology which is completely transforming the way we work. The GPS industry is widely anticipated to be one of the fastest growing markets, yet despite this,

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Working 9 to 5: Is it still a way to make a living?

‘9 to 5’: working hours so famous they wrote a song (and even a movie!) about them. The 9 to 5 has, of course, been the standard for many years. Recently, however, the highly structured work day — the act

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