If you don’t already have a system of quality control in place then you definitely need it. Quality control has the ability to find problems and fix them before molehills become mountains.
There are many stages at which quality control can and should be performed, for example during the production of products and prior to shipment. All of the stages are of equal importance and need to be done according to the same standard every time.
Let’s take a look at some of the many benefits that can come from a solid quality control plan:
* It protects the reputation of your brand and company name. If inaccuracies, delays and defects are consistently coming from your company, then your name will run the risk of being tarnished.
* It helps spot problems before the damage is done. If each step in the process is properly monitored, problems can be more easily detected. This also prevents issues from becoming known to the client, which as you now know can ruin a company’s reputation.
* If products are consistently of a high quality, it will increase the value of your products. Clients will be more likely to pay a higher price for your products, and give you the freedom to control your pricing.
* Quality control lessens the chance of complaints from customers. Once again, less complaints equal a better reputation for your company. The more complaints there are about product quality and delivery, the more resources need to be used to handle these complaints, which results in higher costs for the company and wasted time.
* Quality control can help to increase sales by bringing in more customers and retaining current customers. If they are already getting the best from you, why would they go elsewhere?
* The process of quality control alerts one to areas in which the system can be improved or changed completely. Being on top of checks can save both money and time since the process is continually being adjusted to provide the best possible outcome.
* Increased customer satisfaction as well as confidence in the company is another great by-product of quality control. Customers’ trust in the company increases when they receive exactly what they need when they need it.
* Cost reduction occurs due to quality control as you are doing away with inferior products and eliminating product wastage that may happen due to returns or recalls.
The benefits linked to quality control extends not only to your customers but also to your employees. Putting such a plan in place can save you a lot of headaches in the future, and establish your product as a quality brand.
The moment an order is placed on the Onsight electronic product catalogue, an email is sent to head office with all of the order and shipment details. This means the process of quality control can begin immediately, while the sales rep is still with the client.