How do you choose sales order management software? Key features & functions to consider

Posted in B2B sales & distribution.

Efficiently handling sales orders is really important for your business if you want to keep customers happy and make your operations smoother.

Sales order management software is a key part of this because it helps automate and organise the whole order process from beginning to end.

What is sales order management software

Sales order management software is specifically designed to manage all aspects of the order process. It’s a necessary tool that helps businesses coordinate different parts of sales like taking orders, managing inventory, handling payments, and shipping orders.

The main goal of this software is to make sure that orders, inventory, billing, and customer information are managed accurately, on time, and efficiently

The role of sales order management software in business

Sales order management software helps businesses by automating and simplifying their transaction processes. The software’s main tasks include managing customer orders, overseeing inventory, and ensuring accurate shipping and billing.

It is important because it reduces errors, saves time, and centralised operations, which is crucial for all businesses. The software has a huge impact on customer service quality and operational flexibility.

Essential features to consider in sales order management software

When selecting the best sales order management software, it’s important to know its main features and how they relate to what your business needs.
The foundational features to consider include order processing, which is the principal function of any sales order management system.

This process begins when an order is created and ends when the order is delivered and paid for. A robust system helps to automate some steps, ensuring orders are accurately captured, inventory is allocated, and invoices are generated without needing constant manual intervention. This streamlines your processes and reduces the risk of errors, ultimately increasing customer satisfaction.

Inventory management
Inventory management is another valuable feature, as it ensures orders are fulfilled quickly and accurately. When your sales order system provides real-time visibility into your inventory levels, it simplifies tracking available products and when to reorder. This helps to prevent too much or too little stock.

This in turn ensures that your sales reps won’t offer or promise products that are out of stock, which could otherwise result in financial losses for your business.

Customer management
Customer management is essential for maintaining important details such as customer information including contact details, order history, and preferences. This information is useful for delivering personalised service and handling customer inquiries efficiently.

Moreover, it helps you to create stronger customer relationships by allowing the businesses to cater to individual needs more effectively.

Reporting and analytics
Reporting and analytics offer data-driven insights that are invaluable in today’s business environment. Sales order software usually includes tools to generate reports on sales performance, inventory, and customer purchasing trends.

This data is essential for strategic planning, as it helps businesses understand market demands, evaluate sales effectiveness, and make operational decisions accordingly.

Integration capabilities
Integration capabilities on the other hand, enable seamless connectivity with other business systems such as Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and accounting software.

These integrations allow for information to flow smoothly across various business functions, enhancing operational efficiency and providing a unified view of business performance.

Scalability and Customizability
When choosing the right software, consider factors that extend beyond the main functionalities, as these can significantly influence the software’s long-term value to your business.

Scalability is key; as your business grows, the software should scale to accommodate increased inventory, order volumes, and user numbers without compromising performance.

Customizability is equally important, as every business has unique requirements based on its market, size, and operations. The software should be flexible enough to customise reports, dashboards, and user interfaces to meet specific business needs.

User-friendly interface
A user-friendly interface is a big part of the successful adoption of new software. It should be intuitive and straightforward, requiring minimal training, as this makes it more likely for the user to accept and willingly use the platform. This in turn ensures a smooth transition from legacy systems.

Support and training
Additionally, support and training are vital to fully leverage new software. Access to reliable customer support for troubleshooting of problems and comprehensive training resources to help users maximise all available features are all important to get your full value for money when investing in a sales order management software.

Lastly, cost is a big factor to consider. It’s important to be aware of not only the initial purchase price but also the ongoing costs such as maintenance, updates, and support services.

Consider the total cost of ownership and compare it to the expected benefits and savings to ensure the software provides good value for your business.

How sales order software benefits your business

By using the right sales order management software, your business can experience many operational benefits. Some of these benefits were mentioned above, and we have summarised them to give you an idea of the potential advantages your business could gain from sales order management software:

  • Improved order accuracy and efficiency: The software automates order entry, processing, and billing, reducing errors and speeding up the entire process, making operations more efficient.
  • Enhanced customer satisfaction: Quick and accurate order processing, along with managing customer information well, boosts customer satisfaction and helps build trust and loyalty.
  • Better inventory control: Real-time insights into inventory levels help maintain optimal stock levels, ensuring products are available when needed and reducing overhead costs.
  • Informed decision-making: Reporting and analytics features provide insights into sales trends, customer behaviours, and order statuses, aiding in strategic decision-making and adjusting to market conditions.
  • Seamless integrations: Integrations with systems like CRM and ERP improve operational efficiency by allowing different departments to work together smoothly and access important data.
  • Scalability for future growth: The software can scale with business growth, accommodating more transactions, customers, and products without needing frequent system upgrades.
  • Customised solutions for your unique needs: Customizability ensures that the software can meet the specific workflows, roles, and reporting requirements of your business, making it more relevant and effective.
  • Cost-effectiveness: The efficiencies gained from using sales order management software lead to cost savings over time, including reduced errors, lower inventory costs, improved marketing strategies, and less manual work needed.

Why choosing the right sales order software matters for your business

Selecting the right sales order management software is a crucial decision that will greatly affect your business’s efficiency and customer relationships.

By recognizing and focusing on the key features and factors mentioned earlier, you can choose a system that not only fulfils your current requirements but also helps your business grow and succeed in the future.

This strategic approach ensures that your investment in sales order management software maximises its intended advantages, strengthening your business’s competitiveness and ability to thrive in today’s market. This is why you should start using order management software in your business.

Onsight helps simplify your business operations with our user-friendly sales order management software, designed for mobile use. Our solution supports various industries, making tasks like showcasing products and taking orders and managing deliveries effortless. Get started by signing up for a free trial today and see how our software can benefit your business!