Blog - Sales techniques and processes

Live chat is a great way to engage with visitors on your website, especially if your business attracts a large number of browsers. In essence, a live chat pop-up is a small screen that pops up on your website when…

Every year Inc. magazine lists the fastest-growing small companies in the USA. Some of the top performers have interesting business models. These guys certainly know a thing or two about how to get ahead of the rest using innovation and…

In the fast-paced business world we live in it is vital to analyse your customer journey. From the point of entry all the way through to the buying decision. Whether you are an online business or rely on walk-in customers,…

The B2B industry is finding themselves in ever challenging territory. With customers having instant online access to a myriad of information relating to your business, from customer service ratings to product specs and bundle offers, there really is no room…

When it comes to the design and development of any new product, it inevitably goes through many stages. Tech start-ups prefer to use an iterative design approach, and many have done so with great success. However, while these companies have…

Absence due to illness costs businesses huge amounts of money each year. For this reason employee well-being should be a priority no matter how big or small your business is. Employee well-being is more than just having good Health and…

The word “pivot” gets thrown around a lot, especially in the tech startup industry. But it’s applicable in all types of businesses, big or small. Pivoting refers to a shift in strategy. Essentially, it refers to the decision to abandon…

Your sales team is the life of your business. They are the key driving force behind your success. Their ability to turn leads into sales has a direct effect on your company’s profit margins. When it comes to hiring new…

Upselling is the art of persuading a customer to buy a product that is an upgraded version of the one they are considering. Because an upgraded product is often better in terms of features and/or benefits, it is therefore often…

Finding a reliable and trustworthy supplier for your business needs can be a time-consuming exercise. You need to know what you want from your supplier as well as weigh up different suppliers’ costs and standards of quality. Oftentimes, businesses choose…